Contact Center

Stay better connected and be more productive

A Call Center is an essential tool for maximizing employee productivity and enhancing customer service. Crystal Technologies Limited offers robust call center tools with advanced features that ensures your employees work efficiently, giving you the capability to monitor their progress, and enable you to provide valuable interactions. In addition, our call center facilities give you the advantage to generate more sales, offer better customer service, rapidly resolve issues, and build customer relationship.

Our Call center offers you all tools you need to track your agents’ performance and improve productivity. You can monitor answered calls, abandoned calls, average longest waiting time, and more to ensure your call center is running as expected at any given time. Moreover, reports are continually generated to track the performance of the call center in order to apprehend changes when need be.


View our 2021 Website Services brochure for an easy to read guide on all of the webservices offer.

Contact Formation

IPS Building 10th Floor, Kimathi Street
(+254) 111180000 / 729 047 915
Mon - Fri: 8am - 5pm