Business phone systems and communications solutions have come a long way in the past decade, in particular with the shift towards IP­based solutions offering UC features. As more companies look to move away from their old proprietary phone systems towards such solutions, the demand for Unified Communications (UC) features has grown. As per recent research, 76% of small and medium sized businesses are interested in purchasing a UC solution. One of the key reasons driving the adoption of UC solutions is the productivity gains, which can be achieved, for all sizes and types of organizations.